At Seed Psychology, we are dedicated to protecting your privacy in accordance with the Australian Privacy Principles (APPS) under the Privacy Act 1988 (Commonwealth Privacy Act) as well as other relevant state privacy laws.

Our privacy policy outlines how Seed Psychology collects, uses, discloses, and manages the personal information of individuals that engage with our website, interact with members of our team via all communication pathways, or engage with psychological services provided by Seed Psychology.

By visiting our website, you agree to the details of our privacy policy outlined for your convenience below. We encourage you to read our Privacy policy alongside our Terms and Conditions available via our website.

Personal Information

Seed Psychology may collect personal information including sensitive information of individuals that engage with Seed Psychology.

Personal Information refers to details that identify you as an individual. This can include your name and contact information (email address, phone number) etc. Further sensitive information may be required during the intake process and when engaging in psychological services with Seed Psychology. This can include: your location, emergency contact information, sexual orientation, criminal history, medical history, bank details, Medicare number etc.

Your information is collected by Seed Psychology in a mindful and lawful manner in accordance with all relevant legal requirements.

Purpose of collecting personal information

Reasons that Seed Psychology collect your personal information include:

  • To respond to any enquiries, requests, and feedback you submit to our team.
  • To aid your engagement with psychological services provided by Seed Psychology
  • To provide you with psychological services
  • To ensure that you receive the most appropriate, high-quality care when engaging with our team.
  • To aid the administrative processes required to manage your care with our team.
  • To allow our team the means to communicate with you.
  • To communicate with third parties involved in managing, funding, or supporting your care where appropriate eg. Medicare.

Any further information that is gathered as part of your assessment, diagnosis and treatment is seen only by the psychologist conducting your treatment. This information is retained in order to document what happens during your sessions to enable the psychologist to provide a relevant and informed psychological service.

Disclosure of personal information

All personal information gathered by Seed Psychology during the provision of the psychological service will remain confidential and secure except where:

  1. It is subpoenaed by a court, or
  2. Failure to disclose the information would place you or another person at serious imminent risk; or
  3. Your prior approval has been obtained to:
    1. Provide a written report to another professional or agency (e.g. GP). Please note if you have been referred under Medicare, reports at 6 and 10 sessions are provided to the referrer.
    2. Discuss the material with another person (e.g. employer, spouse)
    3. If disclosure is otherwise required or authorised by law

Your psychologist has a legal and ethical responsibility to keep all psychological services conducted via face to face or telehealth, confidential unless under circumstances previously specified.

Security of personal information

Seed Psychology is committed to ensuring that your personal information is secure. We have implemented a range of reasonable physical, electronic, and managerial processes to safeguard and secure the information we collect from you.

Our management software and database is secure and protected by SSL and 256 bit encryption (ie. Bank level security)

When engaging with our website, it is important to note that Seed Psychology is not responsible for the content and privacy policies associated with any third-party links listed on our website. Eg. Links to crisis services. Please see their respective privacy policies for further information.

Our website may use cookies to enhance your experience while navigating our site. Cookies are small files placed on your computer or device that allow us to track certain information about your visit. This includes analyzing website traffic, personalizing content, and serving targeted advertisements. We may also use cookies from third-party services such as Google Analytics to collect anonymous data for statistical purposes. We use Google Analytics to help analyse how users engage with our website. Google analytics tracks basic data points for analysis, you are not able to be personally identified through this process. This process allows our team to provide the most appropriate content across our website relevant to individuals that are likely to engage with our business.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You can adjust your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to access some portions of our website or experience full functionality.

Access to personal information

At any stage, clients of Seed Psychology are entitled to access the information that is kept on file about you. This excludes circumstances where Seed Psychology is bound by legislative processes and by law. Your psychologist and our renowned administrative team will provide the most appropriate information regarding forms of access to you by request.

Changes to this privacy policy

Seed Psychology reserve the right to modify and update our Privacy policy as required, at any time. Any changes on this page are effective immediately upon posting.

Contact information

Should you have any questions you are always welcome to contact our team directly via the details below:

Phone: 03 9388 8113
Postal Address: 45 Nicholson Street, Brunswick East, VIC 3057