Frequently asked questions

Our team offers services both at our Brunswick East Practice and online via telehealth. Our practice can be found at 45 Nicholson St, Brunswick East. Please enter via the door on the left hand side of the building. Simply ring the door bell and wait for the announcement that the door is unlocked.

Our experienced team of Psychologists offers warm, evidence-based support that’s collaborative, inclusive and grounded in genuine understanding. We provide individual, relationship or family therapy for a wide range of concerns. Additionally, we offer couples therapy, online therapy, psychological assessments (including ADHD and Autism Spectrum Assessments), and workshops.

Yes, we offer in person sessions at our Brunswick East practice and secure online appointments. Our online services make it easy to connect with your Psychologist from anywhere, offering flexibility without compromising on care. Whether you attend in person or online, you’ll receive consistent, high-quality support.

Appointments are available before, during, and after typical work hours to suit a range of schedules. Each Psychologist has their own calendar and client load, which determines their availability. When you get in touch, our client care team will consider your needs and availability to match you with the most suitable Psychologist.

We welcome your thoughts. At Seed Psychology, we’re committed to providing the highest quality care, and your feedback helps us grow. Please complete our short feedback survey. All responses are confidential and anonymous. Feedback is reviewed only by Seed Psychology’s directors and/or the relevant psychologist. No identifying information is required unless you choose to provide it. If you’d like us to follow up, you’re welcome to leave your contact details, however this is completely optional.

Our goal is to make mental health care approachable, inclusive, and clear—so you always know what to expect. 

Individual Therapy Sessions

• Private clients (no referral): $255 – $285
  
• Clients with a MHCP: $230 – $285
  
• Medicare rebates: $96.65 – $141.85 per session (depending on the clinician)
  

You do not need a referral to see a Psychologist at Seed Psychology. However, if you’d like to claim a Medicare rebate, you will need a Mental Health Care Plan (MHCP) from your GP. With a MHCP, you may be eligible for rebates on up to 10 sessions per calendar year. These sessions can be used at any psychology clinic of your choice. To access Medicare psychology rebates, book an appointment with your GP and ask for a Mental Health Care Plan. Most referrals begin with 6 sessions, with the option to access 4 more after a review. Referrals can also be provided by a psychiatrist or paediatrician.

If you have extras cover, private health insurance may provide rebates. Check your individual policy for coverage and claiming options.

We understand that plans can change, however, late cancellations often mean other clients miss out on support, and our clinicians lose valuable time. We ask that you provide at least two full business days’ notice to cancel or reschedule your appointment.

• Cancellations made with less than two business days’ notice will incur a 50% cancellation fee.
  

Please note: Medicare rebates do not apply to cancellation fees.

Psychology is the study of human thoughts, emotions, and behaviours—and the processes that shape them. Psychologists are trained professionals who understand how the mind works, drawing on research into the brain, memory, learning, development, and relationships. Using evidence-based methods, psychologists help people better understand themselves, improve their well-being, and navigate life’s challenges. Psychological therapy can support individuals, couples, families, and even organisations, offering insight, tools, and practical strategies for growth and change.

Starting therapy is a meaningful step toward self-understanding and support. Whether you’re new to therapy or returning after some time away, we’re here to make the experience as welcoming and comfortable as possible.

Consultations with a psychologist last between 50 and 60 minutes.

Our client care team will support you through every step of getting started. They’ll take the time to understand your needs and preferences, then thoughtfully match you with a psychologist whose approach and availability align with what you’re looking for.

When matching you with a Psychologist, we consider:

• The reason you’re seeking therapy
• Your availability and preferred session times
• Whether you’d like to attend in person or online
• The therapeutic approaches most suited to your needs
• Any other preferences you share with us

We understand that finding the right fit is important. Building a strong relationship with your psychologist can take time, but if at any point you feel the connection isn’t quite right, we’ll support you in transferring to someone new. Your well-being is always our priority.

Therapy is a shared process. While your Psychologist brings expertise, insight, and support, the most meaningful outcomes often come when you’re actively engaged in your own growth. This means being open and honest during sessions, reflecting between appointments, and being willing to try new approaches-even when it feels challenging. Therapy can take time, and progress isn’t always linear, but your commitment matters. Here are some ways to support your journey:

• Be open and honest with your Psychologist, even (and especially) if something feels hard to say.
• Give feedback if something doesn’t feel right or if your needs change.
• Stay open to exploring new ideas and practices within a safe, supportive space.
• Take notes or keep a journal to reflect on insights or patterns between sessions.
• Try to attend regularly-consistency is key to building momentum.
• Be kind to yourself. Growth can be uncomfortable at times, but that doesn’t mean you’re doing it wrong.
• Invest in your wellbeing outside of therapy by building habits and routines that nourish you.

Therapy is a courageous act of self-investment. By showing up and staying engaged, you create space for real and lasting change.

Therapy is a process of growth and change. While every person’s journey is unique, it often unfolds across four broad stages:

1. Understanding You: Exploring Challenges and Goals

In the early sessions, your Psychologist will focus on getting to know you—your concerns, your experiences, and what matters most to you. Together, you’ll identify the challenges you’re facing and begin shaping the goals you’d like to work toward. This stage is all about building trust and creating a safe, supportive space.

2. Planning the Path Forward

Once your Psychologist has a clear understanding of your needs, they’ll work with you to create a realistic and collaborative treatment plan. This includes identifying the most helpful approaches and an initial timeframe. Some goals can be addressed in the short term, while others may take more time than a standard referral allows. Your Psychologist will always talk this through with you, so you can make informed choices about your care.

3. Working Together: Intervention and Progress

This is the active phase of therapy. You’ll begin to explore new perspectives, learn practical skills, and work through patterns in your thinking, emotions, and behaviour. Progress isn’t always linear—there may be ups and downs—but your Psychologist will regularly check in on how things are going and adjust the approach as needed.

4. Completion and Ongoing Support

When you and your Psychologist feel that your goals have been met and your wellbeing has improved, you’ll begin planning for the final stage. This might involve reviewing your progress, identifying strategies for staying well, and developing a plan for life beyond therapy. Some clients return for occasional ‘booster’ sessions, while others choose to reconnect during new seasons of life.

There’s no one-size-fits-all answer to how long therapy takes. At Seed Psychology, we tailor each intervention to your individual needs, goals, and circumstances. Some people come to therapy to navigate a specific challenge, like managing anxiety, adjusting to a life transition, or processing a relationship difficulty. Others may be seeking deeper emotional growth or support for longer-term concerns. Because of this, the number of sessions can vary. Many clients attend between 6 and 18 sessions, though some need fewer and others continue for longer. Your Psychologist will discuss an estimated treatment plan with you after your initial assessment and continue checking in over time to ensure it feels helpful and aligned with your goals. Ultimately, the pace and duration of therapy is something we navigate together, guided by your progress, preferences, and what feels right for you.

To book an appointment, simply use our booking form, or call our client care team on 9388 8113.

At Seed Psychology, your safety and wellbeing are our highest priorities. While we are here to support you through regular therapy sessions, we are not a crisis service and may not be available outside of scheduled appointments. If you or someone you care about is in immediate danger, experiencing a mental health crisis, or needs urgent support, it’s important to seek help straight away through the appropriate emergency or crisis services. You can find a list of trusted organisations and services here that can provide immediate support when you need it most.

Patients may now be referred under the Medicare Better Access to Mental Health Scheme. This will enable them to access up to 6 sessions with a significant rebate if they have a referral to a psychologist under a GP Mental Health Care Plan (item 2710). If a further allocation of 4 sessions is required this is accessed via Review of a GP Mental Health Care Plan (item 2712). A maximum of 10 sessions per calendar year may be accessed (not dependent on date of referral).

At Seed Psychology:

• Patients receive the latest evidence-based treatments focused on skill acquisition.
• Our psychologists have a minimum Masters of Clinical/Psychology qualification. They bring experience across a range of clinical settings, and are carefully selected for their professionalism, warmth and commitment to evidence-based practice.  
• We provide written information to referrers regarding the assessment, treatment and progress of your patients. 
• We welcome consultation and requests for further information regarding your patients.

If you would like further information or to arrange a meeting, please contact the principal psychologists at Seed Psychology.

Everything you share in therapy is treated as strictly confidential. Your psychologist is ethically and legally bound to protect your privacy, and anything you disclose, including clinical notes, is kept secure and private. There are, however, a few rare circumstances where confidentiality must be broken. These include:

• If there is a serious concern about your immediate safety, or the safety of another person
  
• If your information is subpoenaed by a court of law
  
• If you disclose involvement in, or knowledge of, serious criminal activity

Your psychologist will explain these limits in your first session and answer any questions, so you feel fully informed and supported from the outset.

Collaborative care

If you’ve been referred under a Mental Health Care Plan (MHCP), your psychologist is required to provide brief written updates to your GP at specific points in your treatment. These updates focus on your progress and goals and are a standard part of the Medicare process. They help ensure your care is integrated, informed, and supported across your treating team.

You’ll always be informed about what’s being shared and why. Wherever possible, we approach collaborative care in a way that honours your privacy and preferences.

Adolescent clients and family involvement

If you are an adolescent client, your psychologist will work with you to clarify what information (if any) is shared with parents or caregivers. Wherever possible, we encourage open communication and family involvement, but only in ways that feel safe, appropriate, and respectful to you. Your privacy matters, and we’ll discuss confidentiality together in your first session to make sure you understand your rights and feel comfortable asking questions.

For parents and caregivers: Our psychologists are experienced in working with young people and will guide you through the boundaries of confidentiality, while also ensuring your child receives safe and age-appropriate care.

Cultural safety and informed consent

We recognise that confidentiality can hold different meanings across cultural and community contexts. If you have specific concerns about privacy, cultural safety, or the involvement of family or community members, we welcome a conversation. Your psychologist will take the time to understand your preferences and ensure your care feels safe, respectful, and attuned to your lived experience.